Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@lumosandluster.shop. Thank you!

FAQS

We are now printing all orders in house! Please allow 4-6 weeks for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible, if your order goes over the suggested processing time please know we are doing everything to get it to you as quickly as possible. We are a one man crew so thank you for understanding! If you are needing your order by a certain date please reach out to us at support@lumosandluster.shop and we will make sure to get that to you in time!

We want you to LOVE everything from our shop! If you want to return or exchange something, just send us an email to support@lumosandluster.shop with the details on your order and why you want to return or exchange it and we will help!

We do! Just add the items you want to your cart and before checkout it will give you a shipping estimate. Please note additional custom duty and charges may apply and these are not covered in the postage fee, but are the responsibility of the recipient. For specifics, contact the local customs office for the destination of the package. Customs issues and regulations are outside the control of the United States Postal Service®.

For any questions or comments, contact us by email at support@lumosandluster.shop and we will respond within 1-4 business days!

Printed apparel (direct-to-garment) - We use the latest direct-to-garment (DTG) printing technology and use high-quality inks that won't fade for a long time if taken care of properly.

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items. DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print. Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.